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Frequently Asked Questions

Visitors to HEDCO Clinic include clients of the Center for Healthy Relationships, and the Speech-Language-Hearing Center. Frequently asked questions may inform you about your visit.
Contact HEDCO Clinic reception staff at (541) 346-0923 for further information.

What is the HEDCO Clinic?

The HEDCO Clinic is a multidisciplinary training clinic comprised of two service clinics: Center for Healthy Relationships and the Speech-Language-Hearing Center.

What services are offered at the clinic?

The clinic offers counseling for individuals, couples, and families, and speech, language, and hearing services for all ages. For additional detail, please see the websites for each individual clinic.

Who provides the services?

Therapeutic services are provided by graduate students in the Communications Disorders and Sciences, and the Couples and Family Therapy programs. 

What does HEDCO stand for?

HEDCO is the name of the building in which the clinic is located. The building was named after a donor, the HEDCO Foundation.

May I receive services from more than one clinic at the same time?

You may receive services from any clinic as long as they are accepting new clients and you meet their eligibility requirements.

Does the HEDCO Clinic accept OHP or other insurance?

If there is a charge for a clinic service, payment is due at the time of each session. The HEDCO Clinic does not bill insurance directly, but you are welcome to save your receipts and request reimbursement from your insurance company. It will be your responsibility to check with your insurance carrier to confirm that the clinic service is covered.

Where is the HEDCO Clinic located?

The clinic is located within the HEDCO Education Building on the University of Oregon campus. The address is 1655 Alder Street, suite 170.

How do I get to the HEDCO Clinic?

The clinic is located at the corner of 17th and Alder streets (click here for a map and directions to the clinic). The clinic is in suite 170 and is accessible from the south courtyard entrance to the HEDCO Education Building on the University of Oregon campus.

Is there parking nearby?

The clinic has a small lot (lot 19) adjacent to the building (between the HEDCO building and Clinical Services Building). A permit is required to park in these spaces (the receptionist can provide you with one).  Additional visitor parking spaces are available in the central spaces of lot 17. Free parking may be available on the residential streets near campus.

How long will my parking permit last?

A parking permit will be issued to you at or before your first appointment. Permits are typically valid through the end of the term. You will need to request the clinic receptionist for a new permit at the start of the next term. Permits are only good for parking spaces in lot 19. Please note that the permit only provides permission to park in the client lot – you will still need to pay any parking fees and abide by all parking rules for the lot.

Can I make special requests for a therapist/tutor?

As a training clinic, the educational needs of the student-interns must be taken into account when assigning cases. Special requests, such a therapist of a specific gender or age, cannot typically be honored. You are welcome to make your preferences known; however, the clinic often cannot accommodate special requests.

Does the HEDCO Clinic use a sliding fee scale?

Most of the clinics provide a sliding scale or a reduced fee for qualified individuals. Fees are established by each clinic program for their specific services. For specific fee information, please see the website for the clinic service you are interested in.

Can I make an appointment while I’m on the telephone with the receptionist?

Each service maintains its own scheduling process. The receptionist will be happy to take down your contact information and have your call returned by someone who can help you schedule your appointment.

Can I speak to my therapist/tutor over the telephone?

Student-clinician schedules vary greatly so you may not be able to reach your therapist/tutor when you call. The receptionist will be happy to take a message and have your call returned as soon as possible.

Can the receptionist tell me what time my appointment is at if I have forgotten?

Yes, in specific circumstances. The clinic needs to take precautions to make sure information is being provided to the correct person. You may be asked personally identifiable information prior to appointment times being released to you. You may only receive appointment information for your own appointment or as the parent or guardian of the client.

Is the clinic open only when school is in session?

Some services operate on the university term schedule, while others are available on an extended schedule. The clinic is closed for all university holidays and for one or more weeks between terms.

What if I need help after the clinic is closed?

The clinics do not provide 24-hour services or offer crisis counseling. For mental health emergencies, please contact the White Bird Clinic at (541) 687-4000.
For non-emergencies, you are welcome to leave a message on the clinic voice mail system and your call will be returned as soon as possible during regular business hours.

Do you have walk-in services?

Services are by appointment only. The clinic is unable to provide services on a walk-in basis.

 

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